Last updated: July 22, 2026
These Terms of Service govern your use of paulcleanwa.com and any cleaning service you book with PaulClean LLC ("PaulClean," "we," "us"). By submitting a booking request, you agree to these terms.
PaulClean provides mobile cleaning of synthetic carpet and synthetic upholstery, rugs, and mattresses at your home or business.
We do not clean natural fibers such as wool or silk, or anything containing viscose — these require specialized shop equipment we don't use on-site. We do not perform restoration-type work: water damage extraction, mold remediation, smoke or fire damage, biohazard cleanup, or post-construction cleanup.
Booking requests are submitted through our website and confirmed by us — submitting a request does not guarantee a specific appointment until we confirm it. We generally schedule appointments Monday through Saturday, 9:00 AM to 8:00 PM Pacific time, with at least 12 hours' notice, up to 30 days in advance. We don't offer Sunday appointments.
To reschedule or cancel a request, contact us directly at info@paulcleanwa.com or (253) 345-4034.
Our online calculator gives you an estimate; the final price is confirmed on-site once our technician reviews the job. A minimum order of $170 applies to every booking. A $89 travel fee applies outside our free-service area; some areas are outside our service area entirely. We may run a promotional discount from time to time, with only one active at a time. A discount applies for rooms that aren't cleared of furniture and items before we arrive, as disclosed at booking.
Payment is due in full when the job is complete, before our technician leaves — we don't require a deposit at booking. We accept payment through Square, and cash, card, or check by prior arrangement. Accounts unpaid after 10 days may accrue interest.
We clean to the best of our ability using professional-grade equipment and products. That said, we cannot guarantee that every stain will come out completely — some staining is permanent regardless of method. If you're not satisfied because of something we did wrong, contact us within 48 hours after your items are dry (no later than 4 days after service) and we'll re-clean the affected area at no charge.
If you believe our work damaged an item, notify us in writing at info@paulcleanwa.com within 3 days, with photos, and keep the item available for us to inspect. If we're responsible, we'll repair the item, re-clean it, or refund you, at our discretion.
Except as stated above, PaulClean isn't liable for indirect, incidental, or consequential damages arising from our services. Our total liability for any claim is limited to the amount you paid for the service in question.
By submitting a booking, you consent to receive booking-related emails and text messages from us. You can opt out of marketing texts at any time by replying STOP.
These terms are governed by the laws of the State of Washington. Any dispute will be resolved in the courts of King County, Washington.
We may update these terms from time to time; the current version always applies to bookings made after a change.
PaulClean LLC, 4702 Davis Ave S, GG205, Renton, WA 98055. Email: info@paulcleanwa.com. Phone: (253) 345-4034.
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