Last updated: July 22, 2026
PaulClean LLC ("PaulClean," "we," "us") operates paulcleanwa.com and provides mobile carpet, upholstery, rug, and mattress cleaning services throughout the Puget Sound area. This policy explains what personal information we collect, how we use it, and the choices you have.
When you request a booking: your full name, email address, phone number, and the service address; details of the service you're requesting; and, optionally, how you heard about us.
When you create an account: your email address (used for passwordless sign-in — we never store a password for customer accounts), your name, service address, and phone number once added to your profile, and your marketing communication preferences.
When our technician performs your service: before/after photos of the items being cleaned, and, if your service requires a signed service agreement, your name, the agreement text, your signature image, and the date and time of signing. We also record the IP address and device type used to sign, standard practice to establish that a real signature was captured on-site.
Payment: we never see or store your card number. Card payments are handled entirely by Square, our payment processor. We only keep a record of the payment method, status, and Square's own reference IDs.
To schedule, confirm, and carry out your cleaning service; to send you booking confirmations and updates by email; to keep our own work calendar organized; to process payment through Square; to track and apply loyalty points if you have an account; to send you marketing emails or texts, but only if you've opted in; and to maintain business records, including signed service agreements, for as long as reasonably necessary for legal, warranty, and dispute purposes.
We share information with the following service providers, only as needed to run our business: Supabase, which hosts our database and stores your information securely; Square, which processes payments; Resend, which sends booking-related and transactional emails on our behalf; Google Calendar, which we use internally to keep our own work schedule; and Telegram, through which our team receives an internal notification when you submit a booking request, so we can respond quickly — this is for our own team, not shared further. We also work with OpenPhone for text-message communications about your booking.
We do not sell your personal information, and we do not share it with anyone for their own marketing purposes.
Our site uses a single cookie required to keep you signed in if you create an account. We do not currently use analytics, advertising, or tracking cookies of any kind.
If you have an account, you can update your marketing email/text preferences any time in your account settings. To request a copy of your information, ask us to correct it, or ask us to delete it, email info@paulcleanwa.com. Note that we're required to keep signed service agreements for several years for legal and warranty reasons, so we may not be able to delete those on request.
Our services are intended for adults arranging cleaning services for their home or business. We don't knowingly collect information from children.
We take reasonable technical and organizational measures to protect your information. No method of storage or transmission is 100% secure, so we can't guarantee absolute security.
We may update this policy from time to time. We'll post the updated version here with a new "last updated" date.
PaulClean LLC, 4702 Davis Ave S, GG205, Renton, WA 98055. Email: info@paulcleanwa.com. Phone: (253) 345-4034.
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